THE ROLE OF AI CHATBOTS IN EDUCATION: A REVIEW

Abstract

The rapidly evolving landscape of education, artificial intelligence (AI) chatbots have emerged as transformative tools, revolutionizing traditional learning paradigms. This article explores the multifaceted role of AI chatbots in boosting students' productivity, highlighting their benefits, applications, and potential challenges. The integration of AI chatbots in educational environments has redefined the way students learn and interact with support systems. These intelligent virtual assistants leverage natural language processing and machine learning to provide personalized support, streamline administrative tasks, and enhance students' experiences. AI chatbots offer instant assistance, personalized learning experiences, and continuous feedback, thus empowering students in their academic journey. They provide immediate responses to student queries, assist in time management, offer tailored learning experiences, and serve as virtual tutors in various subjects. Several AI chatbots are making a significant impact on education. Platforms like IBM Watson Assistant aid with student inquiries, while ScribeSense assists in note-taking during lectures. Duolingo employs AI chatbots to simulate language conversations, Coursera's AI Chatbot Teaching Assistant offers support for online courses, and Woebot supports students' mental health and emotional well-being. Users typically access AI chatbots through web interfaces or mobile apps, initiating conversations by typing or speaking questions. These chatbots use natural language processing to understand queries and provide relevant responses. They offer interactive conversations and adapt to user preferences, continuously learning and improving over time. AI chatbots have positively impacted education by offering personalized assistance, 24/7 availability, rapid feedback on assignments, and efficient handling of administrative tasks.