APPLICATION OF QUEUING THEORY IN CADET MESS ADMINISTRATION: A CASE STUDY OF NIGERIAN DEFENCE ACADEMY, KADUNA NIGERIA

Abstract

The application of Queuing models as a Technique of Queue solution in Mess System was carried out in Nigerian Defence Academy, Kaduna. Specifically, this study attempts to look at the problem of long queues in cadet mess, why mess managers find it difficult to eliminate queues and the effect of queuing model as a technique of queue solution in Mess System. The variables measured include arrival rate (?) and service rate (µ). They were analyzed for simultaneous efficiency in cadet satisfaction and cost minimization through the use of a multichannel queuing model, which were compared for a number of queue performances. It was discovered that, using a six-server (six-channel) system was better than a 3-server, 4-server or 5-server systems in terms of the performance criteria used and the study inter-alia recommended that, the management should maintain a six-server model to increase cadet satisfaction.